Order Information

Sales Tax Policy

 
Sunstar Americas, Inc. (SAI) is registered to charge, collect and remit sales tax in all states that impose sales or use tax on the sale of our products. With the exception of Illinois, SAI charges only state sales tax on internet purchases.
 

Credit Card Policy


Sunstar Americas does not store any credit card on file nor transmit your card information in any email. Your credit card number is used solely to purchase your item and is transmitted via SSL encryption to our Credit Card Processor Authorize.net.
 

Geographic Coverage

 
Sunstar Americas, Inc. (SAI) only ships to the 50 United States.
 

E-Coupons

 
Only e-coupon codes will be accepted by this website. Any coupon designed to be redeemed at Retail Outlets is not valid on this site.
 
Coupons for a fixed amount or percentage off an order (not product specific) will guarantee you receive no less than the coupon amount.
 

Payment Options

 
We accept the following Major Credit Cards:
Amex, Discover, Visa and Mastercard
If you wish to pay by other methods, please contact our Customer Service Department at 888-777-3101.
 

Return Policy

 
To ensure your satisfaction, products are 100% guaranteed.
All products may be returned for full credit within 30 days of receipt subject to the following terms & conditions:
 
  • All returns must be authorized.
  • Orders that are returned after 30 days and/or due to customer error will be subject to a 15% restocking fee.
  • No returns for expired product.
  • If delivery is refused, we will credit your credit card less shipping and a $5.00 handling charge.
  • Product must be returned in saleable condition and in original Sunstar containers.
  • Customers are responsible for return shipment costs associated with returns, except in cases of damaged merchandise or product shipped in error.

Product Return Process

 
  • A Customer Relations Representative MUST authorize all returns.
  • To Request Return Authorization, please call 888-777-3101.
  • We will issue a UPS Return label to affix to boxes for returns of damaged product and product shipped in error.
  •  Customers must provide the order and/or invoice number, quantities and reason for the return.

Email/Privacy Policy

 
Sunstar Americas will never sell any customer information to any outside agency. Sunstar may use your information to contact you directly about new products and/or promotions available through our Shopping Cart.
 

Freight Charges

 
Sunstar Americas, Inc. (SAI) attempts to ship all orders via USPS (primary) or UPS (secondary). The ability to track shipments through USPS is not available at this time. All shipments via UPS will can be tracked via UPS tracking number on the UPS Website.  We do not ship to PO boxes at this time.
 
All orders less than $25 will be charged a minimum $3.99 Shipping Fee and will be shipped USPS Parcel Post or UPS Ground. All orders greater than or equal to $25 will receive free UPS Ground/USPS Parcel Post Shipping.
 
We do not offer expedited shipping of orders on this website.
 
Shipping Costs include both the actual courier freight costs as well as order processing costs.
 

Shipping Time/Method/Cost

 
At various times throughout every business day, new orders are downloaded to our ERP system. If stock is available, your order will be sent to the warehouse floor within 30 minutes of download. Any order received before 11:00 am (Central Time) that has adequate stock available can be expected to be shipped via USPS or UPS that same business day.
 
Shipping Costs include both the actual courier freight costs as well as order processing costs.
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